As a   Project Manager in the Global Services department you ensure customer satisfaction by managing various projects that support both consumers and commercial customers. This globale role involves collaboration with multiple internal departments and external providers.

Your tasks:

Project Management:

• Define project scope, objectives and deliverables
• Develop detailed project plans and coordinate resources
• Ensure projects are delivered on time, within scope, and budget
• Manage project risks and maintain documentation

Project Management Office (PMO) for Customer Service:

• Establish and maintain a PMO framework
• Develop and implement standardized project management processes, tools and templates
• Provide guidance and support to project teams on best practices, methodologies and tools
• Monitor and report on project status

Stakeholder Management:

• Communicate effectively with stakeholders
• Facilitate project meetings and updates

Process Improvement:

• Conduct end-to-end process analysis using VSM
• Identify and implement process improvements

Your profile:

• Bachelor's degree in Business Administration, Industrial Engineering or Computer Science
• Proven project management skills  with  5+ years of experience  in the field
• Project management certification (e.g., PMP, PRINCE2)
• Proven experience in leading and facilitating value stream mapping workshops
• Excellent analytical and critical thinking skills
• Experience in leading international, interdisciplinary teams
• Strong customer and service orientation
• Experience in the Consumer Electronics industry
• Experience managing business applications or processes
• Proficient in IT systems, PM tools (e.g., Jira), ERP systems, MS365 Office
• Proficient in English

Our offer:

We offer our employees more than just a workplace. With us, you can expect an open corporate culture with exciting and interesting tasks within international teams. The Sonova Group, headquartered in Switzerland, to which the Sonova Consumer Hearing Business has been able to count itself under the Sennheiser brand since 2022, provides strong backing. We offer you:

• Structured onboarding with a personal company buddy during the entire orientation phase as well as training in a trusting and collegial working environment
• A wide range of training opportunities for both your professional and personal development
• Flexible working time models that enable a better work-life balance and a regular weekly working time of 35 hours
• Remuneration in accordance with the collective agreement of the Lower Saxony metal industry with various special payments in the form of e.g. holiday pay and other benefits such as 30 days of annual leave
• Exceptional growth opportunities with individual development plans
• Purchase of Sennheiser products at a discounted price as well as other benefits through our corporate benefits
• The opportunity to actively help develop our company’s work environment through our annual employee survey, HearMe

Karim Shaker, Talent Acquisition Manager, is looking forward to receiving your complete application (motivation letter, CV, references and diplomas) on our online application platform.

Only direct applications will be considered for this vacancy.